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Refund & Returns Policy

Last Updated: March 27, 2026

1. Overview

At Red Pixels Agency, all services and products are created with care and precision. Due to the nature of digital services, custom work, and made-to-order products, our refund and return policies are strict and clearly defined below.

By purchasing from Red Pixels Agency, you agree to this policy.

2. Digital Services (Web Design, Development, Branding)

No Refunds After Work Begins

Once a project has started, payments are non-refundable.

This includes:

  • Website design and development
  • Branding and creative services
  • SEO or optimization work
  • Any custom digital service

Deposits

All deposits are non-refundable, as they secure time, planning, and resource allocation.

Project Cancellation

If a client chooses to cancel:

  • Work completed up to that point will be billed
  • No refunds will be issued for completed or in-progress work

3. Custom Orders (3D Artwork, Custom Builds, Commissioned Work)

All custom orders are final sale.

Because these items are:

  • Made specifically for you
  • Not resellable
  • Built based on your direction

We do not offer refunds or returns for:

  • Change of mind
  • Style preferences
  • Subjective dissatisfaction

4. Physical Products (If Applicable)

If Red Pixels Agency offers physical goods:

Damaged or Defective Items

If your item arrives damaged:

  • Contact us within 7 days of delivery
  • Provide clear photos of the damage

We will:

  • Replace the item or
  • Issue a refund at our discretion

Non-Returnable Items

We do not accept returns for:

  • Custom-made items
  • Personalized products
  • Used or altered items

5. Revisions vs Refunds

We prioritize fixing issues over issuing refunds.

If you're unhappy with a deliverable:

  • Submit a revision request within the agreed scope
  • We will work with you to resolve concerns within project limits

6. Chargebacks & Payment Disputes

Initiating a chargeback without contacting us first is a violation of this policy.

We reserve the right to:

  • Dispute all chargebacks with evidence
  • Suspend or terminate services
  • Refuse future service

7. Turnaround Times

All timelines are estimates and may vary based on:

  • Project scope
  • Client responsiveness
  • Revision cycles

Delays do not qualify for refunds.

8. Contact

For any issues regarding your order, contact:

Email: support@redpixels.agency
Website: https://redpixels.agency

9. Payment Plans

All payment plans must be completed regardless of project status. Failure to complete payments may result in suspension of deliverables and revocation of usage rights.

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